Refund policy

Cancellation

Cancellations and refunds can only be granted prior to your order being made. Once I have started making your order I cannot grant a refund for cancellation.

I aim to dispatch orders within 5-10 working days (refer specific product for the applicable dispatch timeframe), but if the product is in stock the order maybe dispatched sooner, so any cancellation requests must be sent within 2 hours.

Please email stitchedbysarahnz@gmail.com any cancellations.

Any cancellations will incur a cancellation fee of 10%.

Change of mind refunds

I do not refund for change of mind as most of my products are made to order.

Please check that your order is correct before finalising your purchase. This includes checking the product description for all product specifications including any variation specified from the photos provided.

Please also check if there are option/s available that you have selected the correct option.

Faulty product

If faulty product/s are received please notify me at stitchedbysarahnz@gmail.com within 3 working days.

Damaged product

If your order arrives damaged please email me at stitchedbysarahnz@gmail.com immediately and provide photographic evidence of the damage. Each parcel is insured for its full value with NZ Post and therefore will be covered by insurance.

Please do not throw away or use your product/s until I have resolved the damage claim with NZ Post or you have been advised by me in writing that this is permitted. Failure to do this will void your cover.

Shipping refunds

I am not able to refund shipping due to any delays that occur once your order has been lodged at NZ Post.