Shipping policy

I use NZ Post for all of my deliveries. I aim to pack and ship orders within 5 working days but it can take up to 10.

Some products are kept in stock but others are made to order. This allows me to offer more customisable products.

If any delay occurs due to unforeseen circumstances I will notify you as soon as I am able to.

It is not possible to guarantee delivery by a certain date. No refunds or replacements will be given if your package does not arrive by a particular date. I will do my best to lodge your order to the NZ Post Shop within the above timeframe, but delivery timelines after lodging is not something I can control, I can only give estimates.

Once lodged at NZ Post the delivery is estimated as 1-3 working days.

Please enter and check your shipping address carefully as once your order is shipped we cannot change the address. Prior to shipping, please email stitchedbysarahnz@gmail.com for any address updates and I will do my best to correct these.

Delivery Issues

Stitched by Sarah is not liable for parcels that go missing in the post, are delivered to the wrong address, are not collected from the post office, have the address entered incorrectly, or are returned to sender.

I’ll package and send your order to the address you have provided and send you your tracking information. It is your responsibility to monitor the tracking.

In cases where a delivery is returned to sender, you will be required to cover the additional cost to resend the parcel. I will resend once the cost to reship has been received.

Your order is covered during shipping by NZ Post. Stitched by Sarah is not liable for parcels that are damaged in transit. I do my best to package orders with care to protect the order but I cannot guarantee that the order will arrive in the condition it was in when it was dispatched. For any damage please contact me at stitchedbysarahnz@gmail.com including photos of the damaged order, including both the damaged packaging and the damaged product/s in the order.

 

Lost or stolen parcels

Once your package has been delivered, you are 100% responsible for it. If it gets lost / stolen I will not replace or refund the order. If you are worried about this please choose a delivery address where there will be someone available to receive the package.